PRIVACY POLICY
This privacy policy (“this Policy”) underscores our commitment to how we collect, store, use and protect your personal information. Throughout this Policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include anonymous information, so it does not identify a particular user.You have the power to control your data. Please read and accept all the provisions in this Policy for using the website and/or our services. By accepting this Policy, you are deemed to have read and agreed with all the provisions thereof. If you do not agree with anything in this Policy, you may not use the website and any of the services available therefrom.1. Changes to this Policy
We reserve the right to update this Policy at any time. Any changes will be effective immediately upon posting the revised version on our website.However, we will provide Customers with at least 30 days prior notice of any such revision by posting notice of the change on the website. The revision will then apply to Customers with effect from the date indicated in such notice, provided that you are a customer. If you are unhappy with the revisions made, you should stop using the website in any way and may request us to deactivate your Account with us subject to the 14-day notice required for cancellations.2. General Information About Everyone
- Types Of Information That We Collect
- As a Visitor or registered Subscriber, you agree that we may electronically collect, store, and use the following of your information:
- Internet usage information, including your Internet Protocol address (“IP Address”), browsing habits, click patterns, unique user ID, version of browser software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (“Usage Details”).
- The additional information you may provide voluntarily, such as demographic information or information related to your favourite social networking site (e.g. the site name, address, and description) or information relating to your participation in competitions, promotions, surveys, and/or additional services (“Optional Details”).
- How We Collect Information:
Voluntarily provided by you: Optional Details may be submitted by you to us if you decide to upload or download certain content from the website, enter competitions, take advantage of promotions, respond to surveys, register and subscribe for certain additional services, or otherwise use the optional features and functionality of the website. Automatically gathered via various technologies: - “Cookies” Information:
When you access the website, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect specific Usage Details. We may use both session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser and can be removed manually), which may be used by your browser on subsequent visits to the website. Please note that cookies are standard on the internet, and many major websites use them. Please review your web browser’s “Help” file to learn more about modifying your cookie settings. - Other Tracking Technology:
When you access the website or open one of our HTML emails, specific Usage Details may be automatically collected and recorded by us or our service providers from your system using different tracking technology. - Web Beacons:
Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Web beacons are typically 1by-1-pixel files (so small that you would likely not realise that they are there), but their presence can usually be seen within a browser by clicking on “View” and then on “Source.” We may also include web beacons in HTML-formatted newsletters that we send to opt-in subscribers to count how many newsletters have been read. Our web beacons do not collect, gather, monitor, or share any personally identifiable information.They are just the techniques we use to compile anonymous information about the website and service usage. - The Purpose for Which We Collect This Information:
We may use any Optional Details provided by you for such purposes as indicated to you when you agree to provide such Optional Details. We may use your Usage Details to:(a) Automatically provide you with the latest version of the COLD WATCH application on your system. (b) Remember your information so that you will not have to re-enter it during your visit or the next time you access the website or platform. (c) Monitor aggregate website usage metrics such as the total number of visitors and pages accessed. (d) Recommend such of our services to you, which we believe you might like based on your browsing history. (e) Track your entries, submissions, and status in promotions or other activities connected to your website.
3. Information About Customers
- Types Of Information We Collect about our Customers:
If you are a registered Customer, you agree that we may also electronically collect, store, and use the following of your information:- Personal Details: Name and surname, birth date, gender, location (i.e. country, province, and city of residence), identity number or passport number.
- Corporate Details: If you are a legal entity, your full name, registration number, country of, and the Personal Details of all your directors and/or office bearers.
- Contact Details: or-mail address and, if provided by you, your mobile number.
- Transactional Details: information relating to your transactional activity on the website.
- Additional Details: the additional information you may provide voluntarily, which could include demographic information or information related to your favourite website, activities, interests or your participation in competitions, promotions, surveys, and/or additional services.
- How We Collect Information about Customers:
Your personal, corporate, and contact details will be provided by you during your registration as a customer and thereafter by actively updating or supplementing such details in your Account. You voluntarily provide additional Details, either directly or indirectly, by linking your Account to your other social networking profiles, such as your Facebook profile. We record transaction details as and when you subscribe to services on the website. - The Purposes for which We Collect the Information:
We use the information that registered Customers provide (or that we collect) to operate, maintain, enhance, and provide all of the features of the website and related services, and as may be necessary to comply with any relevant laws. - More Specifically:
- We use your Personal and Corporate Details to greet you when you access your Account, manage, and administer your use of the website, and fulfil our contractual obligations, including verifying your identity when transacting with us.
- We use your Contact Details to verify your identity and to inform you of facts relating to your use of the website (i.e. notifications regarding major updates or content you have downloaded from other websites, customer service notifications, and to address copyright infringement or defamation issues). We may also use your contact details to inform you of competitions, promotions, and special offers from us and our affiliates, but only if you consent to receive such communications. For more information regarding these optional communications, (see section 9) below.
- We use your transaction details to keep transaction records to comply with our other obligations and enforce our rights as per the T&C. We may also use these details to notify you about services or special offers you may be interested in. Still, only if you have consented to receive such communications from us (as explained in section 9) and to, on an aggregated anonymous basis, track sales, conduct market research, and, in so doing, improve our services generally.
- We may use any Additional Details provided by you to enhance and personalise your browsing experience on the website and for other purposes as indicated to you when you agree to provide such Additional Details.
- Ability to Edit Your Account Information and Preferences
You can edit your Cold Watch Account Information, including your marketing preferences, at any time. New categories of marketing communications may be added to the Marketing Preferences page from time to time. Users who visit this page can opt out of receiving future marketing communications from these new categories or unsubscribe by following the instructions in the messages they receive. We reserve the right to send you certain communications relating to the Cold Watch service, such as service announcements and administrative messages that are considered part of your Cold Watch account, without offering you the opportunity to opt out of receiving them.
4. Children
Protecting the privacy of the very young is especially important. The Cold Watch website is not designed to attract children under the age of 13, and Cold Watch does not knowingly collect personal information from children on our website.5. How We Protect and Store Personal Information
- We store the personal information of our Customers and Visitors on our servers in South Africa. We use computer safeguards such as firewalls and data encryption, enforce physical access controls to our buildings and files, and authorise access to personal information only for employees who require it to fulfil their job responsibilities.
- You should not divulge your Account password to anyone. We will never ask you for your password in an unsolicited telephone call or email. YOU ARE RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR UNIQUE PASSWORD AND ACCOUNT INFORMATION AT ALL TIMES.
- If you are a legal entity and not an individual, we will liaise only with your named contact oralternative contact provided by your named contact. You are responsible for letting us know if there are any changes to your named contact.
6. How We Share Personal Information with Others
- We may share the personal information of each of our Visitors and Customers with: Law enforcement, government officials, fraud detection agencies or other third parties when:
- We are compelled to do so by a subpoena, court order or similar legal procedure; or we need to do so to comply with any law.
- We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.
- Required by our service providers under contract who help with parts of our business operations (fraud prevention, marketing, technology services etc.).
- Also note that if Cold Watch should sell, transfer or close its business or undergo a merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, then Cold Watch shall be entitled to transfer, sell or assign any or all information collected via the website (including your personal information) to one or more relevant third parties, but only to be used by them in accordance with the provisions of this Privacy Policy.
- Cold Watch will not sell or rent your personal information to third parties for their marketing purposes and only share your personal information with third parties as described in this Policy.
7. How You Can Access or Change Your Personal Information
If you would like to review or change the details that you have supplied us with at any time, you will need to send us the updated information in writing on a company letterhead by emailing us at info @coldwatch.co.za (Working hours: Weekdays 08:00 – 16:30).8. Non-Personal Information
Notwithstanding anything contained in this Policy regarding your information, the following information is not regarded as personal information for purposes of this Policy:- Permanently de-identified information that does not relate and cannot be traced back to you. We may compile, use, share and otherwise process such information as we deem fit.
- Non-personal statistical information collected and compiled by us. We own and retain all rights in such information.
- Information you have provided voluntarily in an open, public environment or forum includes (without limitation) any blog, chat room, albums, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this Policy.
9. Education And Training for Employees
- Cold Watch has implemented a company-wide education and training program about security that is required of every Cold Watch employee.
- If Cold Watch learns of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using this website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this site. Cold Watch may post a notice on our website if a security breach occurs. If this happens, you will need a web browser that will enable you to view the Cold Watch website. Cold Watch may also email you at the email address you provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving an electronic notice), you should notify us at info- officer@coldwatch.co.za
- If you believe your COLD WATCH account has been compromised, please report the incident using our contact form. If you believe that your personal safety is at risk or if you think that you may be the victim of identity theft or other illegal conduct, please get in touch with the appropriate federal, state or local law enforcement agencies directly.
